Clients are responsible for providing raw materials, but FRL offers procurement assistance as an additional service for those who need help sourcing high-quality ingredients.

Each package includes 4-6 hours of lab time per day, depending on the package selected. Additional lab time can be arranged at an extra cost.

Clients can observe the output and results of the product development, but due to confidentiality and process efficiency, the actual working process is not open for observation. You will receive real-time feedback and updates.

We offer sensory testing (taste, texture, fragrance) and efficacy testing to ensure your product delivers the intended benefits. Advanced testing is available in premium and advanced packages.

Additional lab time can be added to your package at an extra cost. This can be arranged during the initial consultation or when additional needs arise.

Yes, we offer packaging advice and solutions as part of our premium and advanced packages. This includes recommendations for design, sourcing, and testing.

We help ensure that your herbal product complies with local and international regulations, providing guidance on certifications and approvals. This service is included in premium and advanced packages or can be purchased as an additional service.

Yes, clients can provide real-time feedback based on the output, and adjustments can be made within the allocated time frame. Further adjustments beyond this may require additional time and costs.

You will receive a detailed Standard Operating Procedure (SOP) and video documentation for the entire development process, ensuring easy replication and scalability.

Yes, storage options are included in all packages for the duration of the project. Extended storage is available at an additional cost if required beyond the package timeline.

Yes, expert selection can be discussed during the consultation phase. Based on your project’s complexity and specific requirements, we will recommend the most suitable experts, and you will have the option to make a choice.

Project costs will vary depending on the complexity of your product development needs. More complex projects, such as those involving multiple stages of testing, advanced formulations, or extensive regulatory compliance, will require more resources and expertise, which may increase the overall cost. During the initial consultation, we will assess your project and provide a detailed cost breakdown based on the specific requirements.

The project cost typically covers lab time, expert consultation, sensory and stability testing, ingredient sourcing (if requested), SOP creation, and documentation. Additional services such as extended lab time, advanced packaging solutions, and regulatory assistance may incur additional costs, which will be discussed during the consultation.

Yes, project scope changes can be requested, but they may affect both the timeline and cost. We recommend discussing any adjustments as early as possible to avoid delays. Major changes to the product formulation, testing requirements, or packaging could incur additional charges based on the complexity of the new requests.

Our team follows a rigorous development and testing process to ensure that the final product meets your quality standards. This includes sensory testing, stability assessments, and, if required, functional efficacy testing. You will receive regular updates during the process, and final approval is always in your hands before the project is completed.

If the product does not meet your expectations based on the agreed-upon project scope, we encourage you to provide specific feedback during the review process. Adjustments can be made within the allocated project time. In cases where further changes are required beyond the initial agreement, additional costs may apply, which will be discussed in advance.

Yes, certain projects may require specialized testing (e.g., advanced nutritional analysis, microbiological testing, or functional efficacy studies) or the use of specialized equipment. These services are not included in the standard package and will be billed separately. We will inform you of any additional costs during the consultation phase.

You will receive regular updates from the assigned expert throughout the project. Milestones, including formulation completion, testing results, and final documentation, will be shared with you. You can also communicate directly with the expert or project manager to discuss any concerns or feedback as the project progresses.

We can assist with obtaining additional certifications such as organic, vegan, or halal, depending on your product’s needs. These certifications require specialized processes and documentation, which may involve extra time and costs. We will provide you with a clear plan for obtaining the necessary certifications during the project consultation.

FRL focuses primarily on product development and initial testing. However, we can provide guidance on scaling up your product for large-scale manufacturing, including connections to co-packers and manufacturers that align with your product’s needs. Our team will also ensure that all the processes we develop are scalable and replicable for commercial production.

If your project exceeds the estimated timeline due to unforeseen complexities, we will notify you immediately. Extensions may incur additional charges, but we will provide a detailed explanation and options to continue or adjust the project scope. We aim to keep timelines as efficient as possible while maintaining quality.